The terms below cover every job we take on in Enfield Town and the areas next to it. By booking, you accept them.
Quotes and booking
Quotes are based on what you tell us about the property. If what we find on arrival is materially different, such as extra rooms or soiling that needs specialist treatment, we tell you before starting and either agree a new price or leave without charging.
Payment
Half the price is taken as a deposit to secure the booking, at least 24 hours before the visit, and the other half is due once the work is finished. Payment is by card or bank transfer.
Changes and cancellations
Cancel or reschedule with at least 24 hours notice and there is no charge. Inside 24 hours, or if we cannot get access at the agreed time, we may charge for the cleaner’s time.
Access and keys
Access to the property is your responsibility. Keys left with us are stored securely and returned on request. Parking charges or permits, where the street requires them, are passed on at cost.
Our work
If something about the work is not as you expected, contact us straight away and we will go through it with you.
What we are not liable for
We are not liable for pre-existing damage, for items that fail because they were already worn or faulty, or for stains and marks that cannot be removed by normal cleaning methods. We will point these out where we spot them.
Nothing in these terms limits your statutory rights as a consumer.
Questions
For anything about these terms or a job we carried out, call 020 8077 4930, or see the contact page.